Front of House, Events and Administration Assistant

1GC is one of the most prominent sets of barristers’ chambers in the country specialising in all aspects of family law. Its busy team of 21 staff supports 100 barristers of whom 13 are King’s Counsel. Chambers is based in Holborn in a state of the art building set over six floors of conference rooms and shared offices.

We require an excellently presented, personable and reliable front of house, hospitality and events support who can provide first class client service to our clients underpinned with strong administration and organisational skills.

Overview

• Ensuring that members and clients have a first class experience by providing an organised, professional front of house and hospitality service.
• Ensuring that the conference floor and waiting room are organised and serviced to the highest standard.
• Assisting with event planning and coordination.
• Providing administration support to various departments.

Reporting to:  Chambers Director

Place of work: Chambers, 10 Lincolns Inn Fields, London, WC2A 3BPRemote working: No

Salary: Up to £30,000 depending upon experience

Hours: 40 hours per week, Monday to Friday

Basis: Permanent

Responsibilities:

Reception

• Taking ownership of the front of house and conference suite functions.
• Managing one other receptionist.
• Opening up reception each morning at 0830 or 0900 and closing at 1730 or 1800.
• Monitoring entries by persons in and out of the building incl. keeping a diary log of all third parties visits into chambers.
• Meeting and greeting clients/visitors in reception area and managing the waiting room.
• Assisting barristers and/or visitors with general enquiries.
• Answering the telephone in a professional and courteous manner. Promptly dealing with the call or transferring the caller as appropriate.
• Managing reception staffing rota to ensure opening and closing protocols are adhered to each day.

Facilities

• Monitoring clients’ journey closely with clerks team based on the daily allocation of conference rooms and chambers diary system.
• Setting out and clearing conference rooms in readiness for meetings.
• Servicing conference rooms and arranging teas, coffees, lunches.
• Keeping the Reception area, waiting room, conference rooms and kitchen in good order, tidy and clear available for use as required.
• Ensuring stocks of supplies are adequately maintained.
• Distributing supplies to appropriate areas of the building and replenishment of stocks.
• Managing regular maintenance visits and assisting in keeping the facilities fit for purpose including assisting with health and safety checks around the building.

Administration

• Ordering supplies: stationary, kitchen and library.
• Keeping phone list up to date and available to all users.
• Assisting with ad-hoc general admin such as:
• filing and data inputting
• supporting the Marketing Manager with website, Legal Directories & social media
• Ensuring library is maintained and updates are filed as published.

Events

• Assisting with the planning and coordination of chambers events,  including seminars, social events including out of hours support.
• Organising catering for meetings and other events.

Any other ad hoc duties as may be required.

Personal Specification & Competencies Required:

• A confident, calm and professional attitude.
• Excellent professional etiquette
• Excellent communication skills
• Strong organisational skills.
• Self- motivated with a keen eye for detail.
• Ability to adapt to a fast paced, hands-on environment
• Ability to confidently communicate with clients at all levels
• Diplomacy, ability to work under pressure and keenness to be helpful to clients, members and colleagues.
• Ability to work as a team-member and willingness to assist others where necessary.

Qualifications & Experience:

Essential:

• Previous reception experience
• MS365, Word, Excel, Outlook etc.
• A Level /BTEC/NVQ/Degree

Desirable:

• LEX diary system.
• Experience in a professional legal environment or similar.

If you have any questions or wish to apply for this role please contact Alison King King@1gc.com